Returns & Exchanges
Introduction
At Southern Cross Cosmetic Pty Ltd, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase of High Heel Protectors, we offer a straightforward returns and exchanges policy.
- Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by a receipt or proof of purchase.
- Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at assist@ftscsprot.com with your order number and reason for return.
- Our team will provide you with a return authorization and instructions on how to send your item back to us.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refunds
If your return is approved, we will process your refund to your original method of payment within a certain number of days. Please note that shipping costs are non-refundable.
- Exchanges
If you need to exchange an item for a different size or color, please contact us at assist@ftscsprot.com. We will guide you through the exchange process and ensure you receive the correct item.
- Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Sale items (if applicable)
- Shipping
To return your product, you should mail your product to: UNIT 406, 480 PACIFIC HIGHWAY, ST LEONARDS NSW 2065. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Contact Us
If you have any questions about our returns and exchanges policy, please contact us at:
Southern Cross Cosmetic Pty Ltd
Email: assist@ftscsprot.com
Address: UNIT 406, 480 PACIFIC HIGHWAY, ST LEONARDS NSW 2065
Phone: 0455890888